Every call answered, even when you're up a ladder
Westbrook AI gives your business a receptionist that picks up, finds out what the caller needs and takes their details, so a missed call never means a missed job.
Press play to hear Megan answer the phone for a plumbing firm and take a customer's details.
Ready
Example call
Brookfield Plumbing & Heating
Answered by Megan from Westbrook AI
- Press play to hear the call from the first ring.
- MeganGood morning, Brookfield Plumbing and Heating, you're speaking to Megan. How can I help?
- DaveHiya, erm, it's Dave Morgan. My boiler's packed up and I've got no hot water. Any chance someone can come out and have a look?
- MeganI'm sorry to hear that, Dave. Let me take a few details and get an engineer to call you back. What's the best number to reach you on?
- DaveYeah, it's 07700 900461.
- MeganThanks, Dave. And what's the best time for our engineer to give you a call?
- DaveErm, any time after 4 is good for me. I'm at work during the day.
- MeganLovely. So that's Dave Morgan on 07700 900461, about a boiler that's stopped working, and any time after 4pm is best. I'll get one of our engineers to give you a call then. Is there anything else I can help you with today?
- DaveNo, that's everything for now. Cheers, thanks for your time.
- MeganIt's been lovely speaking to you, Dave. Goodbye.
What happens when someone rings
The same four steps on every call, day or night.
A customer calls your number
Nothing changes for them. They ring the number they already have.
Your receptionist answers
Megan or James picks up, using your business name, and asks how they can help.
The details are taken
Name, number and what the call is about, checked back with the caller so nothing's misheard.
You call them back
You get the message with everything you need, and ring back when it suits you.
Hear it on your own phone
Tell us a little about your business and we'll ring you with a demo call from Megan or James.